1. About us
The Services are operated by SYNC BRAIN IT LIMITED, a company registered in England & Wales under company number 17111446, with its registered office at Unit 8 Fides House, 10 Chertsey Road, Woking, GU21 5AB, England. You can contact us at info@sync2gear.io or on 0333 344 0818.
2. Eligibility & accounts
You must be at least 18 years old and able to enter into a binding contract to use the Services. If you use the Services on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms. You are responsible for keeping your account credentials secure and for all activity under your account. Notify us promptly of any unauthorised use.
3. The Services
Sync2Gear provides an AI-powered smart audio and business operations platform, which may include multi-location synchronised audio, scheduled announcements, AI-generated messaging, staff training tools, customer-engagement features and business automation. Specific features depend on your plan and may change over time.
4. Acceptable use
You agree not to:
- use the Services unlawfully, or to infringe the rights of others;
- upload or broadcast content that is illegal, defamatory, harassing, obscene or that you do not have rights to use;
- attempt to gain unauthorised access to, disrupt, or reverse engineer the Services or related systems;
- introduce malware, scrape data, or place unreasonable load on our infrastructure;
- resell, sublicense or misrepresent the Services without our written consent.
5. Audio, announcements & content
You are solely responsible for the audio, announcements, music, messages and other content you create, schedule or broadcast using the Services, and for ensuring you hold all necessary licences and permissions (including any music licensing, such as PRS/PPL where applicable) and comply with all laws in the locations where the content is played.
6. Third-party services
The Services may integrate with third-party platforms (for example Facebook/Meta login and advertising tools, payment providers and cloud services). Your use of those platforms is subject to their own terms and policies, and we are not responsible for third-party services. Any integration you enable with Meta platforms must comply with Meta’s applicable terms and policies.
7. Fees & payment
Paid plans are billed monthly in advance, normally on a 12-month minimum term, at the prices shown at the time of purchase or in your order. Unless stated otherwise, fees are exclusive of VAT and other taxes, which you are responsible for. Subscriptions renew automatically unless cancelled, and continue on a monthly rolling basis after the initial term. Except where required by law, fees are non-refundable. We may change pricing on renewal with reasonable notice. Cancellation, notice periods, minimum terms and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.
8. Intellectual property
The Services, including all software, design, branding, text and other materials we provide, are owned by or licensed to SYNC BRAIN IT LIMITED and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your internal business purposes in accordance with these Terms. All rights not expressly granted are reserved.
9. Your content & licence to us
You retain ownership of the content you submit to the Services (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and transmit Your Content solely to provide and improve the Services. You represent that you have all rights necessary to grant this licence and that Your Content does not infringe any third-party rights.
10. Privacy
Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. By using the Services you acknowledge that processing.
11. Availability & changes
We aim to keep the Services available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and we may update these Terms from time to time. If we make material changes, we will post the updated Terms here and update the “Last updated” date; continued use after changes take effect constitutes acceptance.
12. Term & termination
These Terms apply while you use the Services. You may stop using the Services at any time and cancel any subscription in line with your plan. We may suspend or terminate your access if you breach these Terms, fail to pay, or where necessary to protect the Services or others. On termination, your right to use the Services ends; provisions that by their nature should survive (e.g. IP, liability, governing law) will continue.
13. Disclaimers
Except as expressly stated and to the extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy or non-infringement. AI-generated outputs may contain errors and should be reviewed before use.
14. Limitation of liability
Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue, data or goodwill. Our total liability arising out of or in connection with the Services in any 12-month period is limited to the greater of (a) the fees you paid us for the Services in that period, or (b) £100.
15. Indemnity
You agree to indemnify and hold us harmless from claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or Your Content.
16. Governing law & jurisdiction
These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that we may seek injunctive relief in any appropriate jurisdiction. If any provision is found unenforceable, the remaining provisions remain in effect.
17. Contact
Unit 8 Fides House, 10 Chertsey Road, Woking, GU21 5AB, England
Email: info@sync2gear.io · Phone: 0333 344 0818